What is a Quality Assurance System?
It refers to all planned and systematic activities carried out to ensure that the quality requirements of a product or service are met.

What is a Quality Management System?
It is the system required for an organization to manage and control quality. By continuously operating this system, the goal is to meet expectations and ensure continuous improvement.

What is Total Quality Management?
It is a management philosophy and set of practices aimed at utilizing human and material resources most efficiently to achieve the goals of an organization.

What is a Quality Policy?
It is a set of quality-related objectives and guidelines approved by the top management of an organization and declared in writing. It is usually aligned with the organization’s overall policy and provides a framework for determining quality objectives.

What is Strategic Planning?
It is a participatory process in which a university determines its future mission, vision, strategic objectives, and measurable goals in line with development plans, programs, and relevant regulations. These goals are monitored and evaluated based on performance indicators.

What is Continuous Improvement?
It refers to recurring activities aimed at improving the performance of systems and processes in alignment with predetermined goals.

What is Institutional Internal Evaluation?
It is the process in which the Quality Commission evaluates the quality enhancement efforts of a university’s education, research activities, and administrative services.

What is Institutional External Evaluation?
It is the process in which the quality of a university or program’s education, research activities, and administrative services is assessed by external evaluators authorized by the Higher Education Quality Council or independent quality evaluation organizations.

What is Accreditation?
It is an external quality assurance process where an external evaluation organization assesses whether a higher education program meets specific academic and field-related standards.

What is the difference between Institutional External Evaluation and Accreditation?
Institutional External Evaluation assesses the overall performance of an institution, while accreditation measures whether a higher education program meets specific standards. The external evaluation process provides general feedback to the institution, while accreditation serves as a certification of competence for a specific program.

What is an Institutional Feedback Report (IFR)?

It is a feedback report prepared for institutions that undergo an external evaluation process, highlighting the institution’s strengths and areas open for improvement.